Heartly Dating & Social Privacy Policy

Last Updated: August 05, 2026

1. General Provisions

Welcome to Heartly Dating & Social mobile application (hereinafter referred to as "this Platform"). Centered on user privacy protection and data security management, this Platform conducts all personal information-processing activities in strict compliance with the principles of legality, legitimacy, necessity and good faith.

This Privacy Policy clearly informs users of all operations performed by the Platform concerning your personal information, including collection, usage, storage, disclosure and security protection. It also sets forth all legitimate rights you are entitled to with respect to personal-information protection.

Services provided by this Platform are exclusively available to users aged 18 and above. Minors under the age of 18 shall not register accounts or use any functions offered by this Platform.

2. Users' Legitimate Rights over Personal Information

Users may exercise the following statutory rights related to personal information via in-app settings or official customer-service channels:

• Review, verify, inspect, modify and complete personal-account profiles and associated information at any time;
• File personal-information deletion requests and apply for account deactivation;
• Withdraw previously granted authorizations for personal-information-processing activities at any time, including disabling or revoking location permission through the device system settings;
• Request copies of your own personal information, and submit inquiries, objections and complaints concerning the Platform’s data-processing mechanisms.

Official inquiry and complaint email: service@heartly-chat.com

3. Data Storage and Security-Protection Mechanisms

This Platform has established a complete data-security architecture. Multiple technical and administrative safeguards such as data-transmission encryption, refined access-permission management, regular security audits and firewall isolation are deployed to fully secure users’ personal information and mitigate risks including data leakage, tampering, loss and misuse.

User-related data will only be preserved for the shortest timeframe required to achieve collection objectives and sustain normal platform operations. When the retention cycle ends, user data will be fully deleted, or anonymized and desensitized in accordance with legal requirements to eliminate security risks brought by residual data.

4. Rules for Personal Information Usage

The Platform solemnly promises that collected personal information shall only be utilized for legitimate purposes aligned with product-service positioning. Data abuse is prohibited, and user data will not be circulated beyond business-necessary boundaries:

• Guarantee stable operation of various basic platform services, continuously iterate product features and optimize overall user experience;
• Realize personalized matching, targeted content push and exclusive-service presentation based on user-behavior data generated by the Platform;
• Provide and improve location-based functions expressly presented in the App, such as approximate-area matching, nearby discovery, regional recommendations or service adaptation, only after the user actively enables the relevant feature and grants the required location permission;
• Detect and block fraud, spam messages, unauthorized misuse and other irregular conduct, protect account safety and sustain normal platform operation;
• Deliver after-sales support including online consultation, fault diagnosis, feedback collection and complaint resolution;
• Strictly comply with applicable laws, regulatory requirements and industry-compliance standards, and fulfill legal-compliance obligations as the platform operator.

5. Personal Information Sharing Standards

The Platform forbids selling, renting, transferring or trading users’ personal data by improper means. External sharing of user data shall only occur under lawful, compliant and practically necessary conditions:

• Business scenarios where users proactively authorize and explicitly permit such sharing;
• Providing necessary data to legally-qualified third-party partners (including cloud-storage service providers, data-analysis institutions, message-push vendors, and map or location-service providers where a location-based function requires them); shared data shall only support core platform businesses and partners shall not repurpose such data;
• Where explicitly stipulated by laws and regulations, or where lawful mandatory orders or investigation requirements are issued by judicial or regulatory authorities;
• When practically required to safeguard users’ personal safety, account security, platform operational safety and public safety;
• Upon major corporate events such as merger, acquisition, asset transfer or liquidation, subject to data recipients signing non-disclosure agreements and undertaking equivalent privacy-protection responsibilities.

6. Minor Privacy Protection Provisions

This Platform is open solely to adult users. Minors are forbidden from using this product, and we will not proactively collect personal information belonging to minors.

If minor-related information is accidentally collected due to system-recognition errors, false user registration or other objective factors, we will completely erase all relevant data and block full access permissions of corresponding accounts upon verification.

All standards regarding child safety shall be subject to the full terms of the Child Safety Standards Agreement built within this App.

7. Third-Party Services Statement

This Platform may integrate third-party software-development kits (SDKs), advertising display components, data-statistics modules, external links and other third-party services. All third-party services are independently operated by respective partners. Data-processing activities arising from users' use of third-party services shall be governed by the third-party’s own privacy policy. This Platform shall not assume legal liability for third-party data-processing conduct.

8. Categories and Scope of Collected Personal Information

Abiding by laws and the business minimum-necessity principle, this Platform only collects personal information indispensable for stable platform operation, user-experience optimization and product-function iteration. No excessive or unlawful data collection shall be performed.

• Account Registration and Profile Information: Email address, custom username, profile photo, gender, date of birth, place of residence and other basic account materials, all voluntarily submitted, edited and supplemented by users.
• Device Terminal Data: Device model, operating-system version, unique device identifier, public-network IP address, device network-connection status, default system language, and other device-attribute and operational-status data.
• Location Information: When you actively use a location-based feature and grant permission through the device system, the Platform may collect and process your approximate location and, only where strictly necessary for the requested feature and expressly authorized by you, your precise location. Location information may be obtained through device location services, such as GPS, Wi-Fi and mobile-network signals. Where applicable, the Platform may also infer an approximate country, region or city from your public IP address.
  Location Purpose, Access and Control: Location information is used only to provide the location-based functions requested by you, improve the relevance of matching or recommendations by approximate area, adapt regional services, and support security or fraud-prevention measures. The Platform requests only the minimum location accuracy and access duration necessary for the relevant function. Location is accessed only while you are using the relevant feature and the App is visible in the foreground; the Platform does not continuously collect location in the background unless a separate prominent disclosure is provided and your explicit consent is obtained. The Platform does not sell location information, does not use precise location solely for advertising or analytics, and will not disclose your exact coordinates to other users unless you actively choose a feature that clearly requires such sharing. You may deny or revoke location permission at any time through your device settings. Functions that do not require location will remain available, while location-based functions may become unavailable or less accurate.
• Platform Usage Behavior Data: Account-login logs, in-app browsing records, content-interaction logs, friend-connection data, in-app chat content, user reports and complaints, application-usage duration, access frequency and other operational-class information generated by the Platform.
• Payment Transaction Information: Paid services including membership subscription and virtual-item purchases are processed through compliant payment channels such as Google Play. The Platform will neither collect nor store sensitive payment-related data such as bank-card numbers or payment passwords.

9. Policy Revision and Notification Rules

The Platform reserves the right to revise and supplement this Privacy Policy subject to product iteration, business adjustment and updates to national laws, regulations and regulatory policies. Updated privacy-policy versions shall be announced to users via in-app notifications and official-website announcements.

For material policy revisions that may affect users’ core rights and interests, we will inform users of revised contents in advance through in-app popups, website messages and bound emails to guarantee users’ right to know.

10. Contact Information

If you have any questions, suggestions or complaints regarding the terms of this Privacy Policy and the Platform’s data-processing rules, please contact us through the following official channels.

App Name: Heartly Dating & Social
Developer Entity: Shenyang Huiyuchen Trading Co., Ltd.
Address: Gate 29, No.56-74 Nanta Street, Shenhe District, Shenyang City, Liaoning Province
Customer-service Email: service@heartly-chat.com