Heartly Child Safety Agreement

Effective Update Date: 08 23, 2026

Heartly - Dating & Social takes the protection of minor safety as its core operating principle and is committed to building a safe, clean and healthy network environment. This platform strictly complies with the child safety compliance rules of Google Play, fully conforms to the existing minor protection laws, regulations and industry self-discipline standards around the world, and strictly fulfills all obligations to protect the network security of minors.

This platform adopts a zero-tolerance and strict disciplinary policy towards child sexual abuse materials (CSAM/CSAE), child exploitation, and all illegal and irregular acts that harm the physical and mental health of minors or threaten their personal and network security. We will thoroughly investigate, correct and eliminate all acts that infringe on the legitimate rights and interests of minors.

I. Platform Child Safety Management Rules

To fully protect minors from network risks and standardize the platform's operation order, we have formulated strict and detailed child safety management regulations. All users shall strictly abide by the following regulations when using all services provided by the platform:

• Users shall not disseminate child sexual abuse materials (CSAM/CSAE) in any way, including uploading, publishing, forwarding, sharing and promoting. It is prohibited to privately solicit or disseminate pornographic content involving children or any materials that infringe on the legitimate rights and interests of children.
• Any user shall not take the initiative to contact or lure minors, shall not have vulgar, pornographic, ambiguous or inappropriate conversations with minors, nor shall they commit any harmful infringing acts, such as harassing, luring and misleading minors.
• To maintain a clean, healthy and minor-friendly network ecosystem, it is prohibited to create, depict, discuss or disseminate any texts, images, pictures, conversations and related topics involving the humanization or vulgarization of minors.
• We have implemented a sound personal information protection mechanism for minors. No user or third-party partner may collect, use, disclose or publish the private information and personal data of minors without legal authorization.
• The platform fully implements an age verification mechanism and a hierarchical access control system. Strict permission restrictions are imposed on functions, information content and value-added services that are not suitable for minors, ensuring that users can access content and functions in an age-compliant, compliant and controllable manner.
• An intelligent risk prevention and content review system has been established, adopting a dual review mechanism that combines system automatic identification and screening with manual secondary review by professional personnel. It monitors the platform's content dynamics in real time around the clock, and timely detects and removes harmful and illegal content that endangers the safety of minors.
• All content violating these safety standards will be immediately removed and permanently deleted. Violating users will face severe punishment of permanent account suspension to eliminate the risk of re-violation from the source.
• Any criminal activity verified to be found on the platform will be actively reported and filed in accordance with applicable laws. We will fully cooperate with public security organs, child protection non-profit organizations and regulatory authorities at all levels in evidence collection, case handling and subsequent rectification.
• We have opened a special violation reporting channel for all users. All users are welcome to actively report suspicious illegal content, inappropriate interactions and all risk behaviors that threaten the network security of children found on the platform.

II. Channels for Reporting Illegal Content and Behaviors

During the use of Heartly - Dating & Social platform services, if you find any inappropriate content, abnormal interactions violating child safety standards, or any risks that may endanger the physical and mental health and network security of minors, please immediately submit a report through the platform's official customer service channel. The platform will quickly verify, severely punish all reports, and implement closed-loop handling.

III. Inquiry and Contact Information

If you have any questions or suggestions on any terms of these standards, or need compliance consultation and rights protection support, you can contact us through the official contact channels reserved by the platform.

Application Name: Heartly - Dating & Social

Developer Entity: Shenyang Huiyuchen Trading Co., Ltd.

Address: Gate 29, No.56-74 Nanta Street, Shenhe District, Shenyang City, Liaoning Province

Customer Service Email: service@heartly-chat.com